Pocket Coach - Unlimited Messaging
Your coach in your pocket, whenever you need it
Service Description
Ongoing strategic support via unlimited text, voice note, or email. Get coaching guidance as you navigate daily challenges—no video sessions required. Ideal For: - Busy professionals who prefer asynchronous support - People who need consistent check-ins without scheduling calls - Anyone integrating coaching insights into daily life - Clients between formal coaching programs What's Included: - Unlimited messaging support via text, voice note, or email - Responses within 24 hours (Monday-Friday) - Strategic guidance on decisions, mindset shifts, and challenges - Accountability through daily/weekly check-ins (if requested) - Access to coaching frameworks and resources What's NOT Included: - Video or phone sessions (add single sessions separately if needed) - Weekend/after-hours emergency support - Crisis intervention or therapy Boundaries: I respond within 24 hours on weekdays. This is strategic coaching support, not 24/7 availability. For urgent mental health needs, contact appropriate emergency services.
Cancellation Policy
By booking any coaching service, you acknowledge and agree to these terms: Cancellation & Rescheduling: 12-hour notice required for all changes. Cancellations with 24+ hours notice receive full credit or refund. Late cancellations (less than 12 hours) forfeit full session fee. No-shows are charged full fee with no refund. Emergency exceptions considered at my discretion. -- Late Arrival: Sessions end at scheduled time regardless of arrival. Full fee applies even if you're late. -- Payment Terms: Single sessions: Payment due at booking. Packages: Full payment due at purchase, valid 6 months. Programs: Pay-in-full or payment plans available. All sales final; refunds only for coach cancellation or documented extenuating circumstances. -- Confidentiality: All sessions strictly confidential except when required by law: risk of harm to self/others, abuse disclosure, or court order. I may anonymously consult with coaching professionals for supervision. -- Coaching vs. Therapy Disclaimer: Coaching is NOT therapy, counseling, or mental health treatment. I am not a licensed therapist, psychologist, or medical professional. Coaching does not diagnose or treat mental health conditions or trauma. You are solely responsible for your decisions, actions, and results. For mental health crisis: Call 988. For emergencies: Call 911. -- Your Responsibilities: Arrive on time and prepared, complete pre-session forms, take ownership of actions and results, implement strategies between sessions, communicate proactively about needs. -- My Role: Provide strategic guidance using ABC Framework, ask powerful questions, offer support within agreed boundaries. I am NOT a 24/7 accountability partner, daily check-in service, or crisis intervention. -- Technology: Sessions via Google Meet or Zoom. You're responsible for adequate internet and equipment. Technical issues: We'll reschedule at no cost. -- Communication Between Sessions: Standard: Email/text questions with 48-hour response on weekdays. * Want unlimited daily support? Add Pocket Coach messaging ($200/month). -- Termination: Either party may terminate with 2 weeks written notice. You're responsible for payment through termination date. I reserve the right to terminate for repeated missed sessions, non-payment, or ethical concerns. -- Records: Session notes maintained securely for 3 years. You may request copies anytime. Questions? Email [brandon@lifesnotsmall.com](mailto:brandon@lifesnotsmall.com
Contact Details
Domain Oakland, Jefferson Street, Oakland, CA, USA
(510) 473-2366
brandonsmall@lifesnotsmall.com