Life Not Small Policies

​Session Booking

By booking a coaching session with Brandon Small, you acknowledge that you have read, understood, and agree to the following policies:

​​

Cancellation Policy

24-Hour Notice: Clients must provide at least 24 hours notice for cancellations or rescheduling of any coaching session.

Late Cancellations: Cancellations made less than 24 hours before the scheduled session will result in a charge of the full session fee.

No-Shows: If you fail to attend a scheduled session without prior notice, you will be charged the full session fee.

Rescheduling: Sessions may be rescheduled without penalty if done at least 24 hours in advance. I will make every effort to accommodate your new preferred time.

​

Late Arrival Policy

• If you arrive late to a session, the session will still end at the scheduled time.

• The full fee applies regardless of arrival time.

​​​

Payment Terms

• Payment is due at the time of booking for individual sessions.

• For coaching packages, payment must be made according to the agreed payment schedule in your coaching agreement.

• All payments are non-refundable except in exceptional circumstances, to be determined at my discretion.

​​

Termination Policy

• Either the Client or Coach may terminate the coaching relationship with two weeks written notice.

• The Client agrees to compensate the Coach for all services rendered through the termination date.

​​

Disclaimer

• Coaching is not therapy or counseling. I do not diagnose or treat mental health conditions.

• Clients are solely responsible for their decisions, actions, and results arising from the coaching relationship.

• If you are currently receiving treatment from a mental health professional, it is recommended that you inform them about your coaching relationship.​

​

Confidentiality

• All information shared during coaching sessions is confidential except in circumstances where:

• There is risk of harm to yourself or others

• There is disclosure of illegal activity

• Information is required by court order

• I may anonymously and hypothetically share coaching scenarios with other coaching professionals for training, supervision, or consultation purposes.

​​

Record Retention

• Client records and session notes will be securely maintained for a period of 7 years.

​

Technology Issues​

• For online sessions, clients are responsible for ensuring they have adequate technology and internet connection.

• If technical issues prevent a session from proceeding, we will reschedule at no additional cost.

• ​

Changes to Policies

• These policies may be updated from time to time. Clients will be notified of any significant changes.

By scheduling a session, you acknowledge that you have read, understood, and agree to these terms.